> ## Documentation Index
> Fetch the complete documentation index at: https://help.raindrop.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't log in

> Login fails, keeps logging out, or password doesn't work

You're trying to sign in but something goes wrong — the page won't load, you see an error, or the extension keeps asking for credentials. Most login problems come down to one of a few causes.

## Check the basics first

* **Forgot your password?** — [reset it here](https://app.raindrop.io/account/lost). A link to set a new one will be sent to your email.
* **Using a VPN, proxy, or ad blocker?** — try disabling it temporarily. These tools can block the requests Raindrop.io needs to authenticate you.
* **Using Safari with non-default Profile?** — this is a [known Safari bug](#extension-keeps-asking-for-login) that breaks extensions. See below.

## Browser blocks Raindrop.io cookies

Some browsers or privacy extensions block third-party cookies by default. Without them Raindrop.io can't keep you logged in.

**Fix: add Raindrop.io to your browser's allowed list.**

<Tabs>
  <Tab title="Chrome / Edge / Brave">
    Paste `chrome://settings/content/cookies` into the address bar, scroll to **Allow**, click **Add**, and enter `[*.]raindrop.io`.
  </Tab>

  <Tab title="Firefox">
    Go to **Settings** → **Privacy & Security** → **Cookies and Site Data** → **Manage Permissions**. Enter `https://api.raindrop.io`, click **Allow**, then **Save Changes**.

    Also make sure **Browser Privacy** is set to **Standard** (not Strict) in **Settings** → **Privacy & Security**.
  </Tab>
</Tabs>

## Keeps logging me out

If you have to sign in every time you open the browser, it's likely set to clear cookies on close.

<Tabs>
  <Tab title="Chrome / Brave">
    Paste `chrome://settings/cookies` into the address bar and turn off **Clear cookies and site data when you quit Chrome**.
  </Tab>

  <Tab title="Edge">
    Paste `edge://settings/clearBrowsingDataOnClose` into the address bar. In the **Do not clear** list under **Cookies and other site data**, click **Add** and enter `[*.]raindrop.io`.
  </Tab>
</Tabs>

## Extension keeps asking for login

The browser extension works fine for a while, then suddenly asks you to log in again — or asks every time you click it. This usually happens because the browser blocks or deletes the cookies the extension needs to stay authenticated.

<Tabs>
  <Tab title="Safari">
    **Safari Profiles** — Safari 17 introduced Profiles, but using any profile other than the default can break extensions. This is a known Safari bug — not something that can be fixed on our side.

    **Workarounds:**

    * Use the default profile — the extension works normally there
    * Use the native **macOS Share Extension** instead:

    <Steps>
      <Step>
        Open **System Settings** → **General** → **Login Items & Extensions**
      </Step>

      <Step>
        Find **Raindrop.io**, click **(i)**, and turn on **Sharing**
      </Step>
    </Steps>
  </Tab>

  <Tab title="Firefox">
    Firefox's strict privacy settings can block the cookies Raindrop.io needs.

    <Steps>
      <Step>
        Go to **Settings** → **Privacy & Security** and make sure **Browser Privacy** is set to **Standard**
      </Step>

      <Step>
        Check that First-Party Isolate is off: open a new tab, type `about:config`, search for `privacy.firstparty.isolate`, and set it to `false`
      </Step>

      <Step>
        Restart Firefox
      </Step>
    </Steps>

    **Using Containers?** Raindrop.io can't run from inside containers. Unassign `raindrop.io` from its permanent container, disable Temporary Containers, log in to Raindrop.io in a regular tab, then re-enable containers.

    **Private mode?** The extension does not fully work in Firefox's private browsing mode. This is a known Firefox limitation.
  </Tab>
</Tabs>

## Still can't log in?

Contact us at [info@raindrop.io](mailto:info@raindrop.io) with a description of the problem, your browser name and version, and what you've already tried.