> ## Documentation Index
> Fetch the complete documentation index at: https://help.raindrop.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Data is missing

You open Raindrop.io and your bookmarks are gone — or some of them are missing, or changes you made on one device don't show up on another. Don't panic — your data is almost certainly safe. Here's how to figure out what happened.

## You may be in the wrong account

This is the most common cause. It's easy to end up with two accounts without realizing it — for example, one created with Google and another with email, or you accidentally signed up again instead of logging in.

Go to [Account Settings](https://app.raindrop.io/settings/account) and check the email shown there. If it doesn't look right, log out and try signing in with a different method — Google, Apple, or another email. If your bookmarks appear, that's your real account.

## Bookmarks were deleted

Deleted bookmarks go to [Trash](/bookmarks#where-deleted-bookmarks-go) — they stay there until you empty it manually. Open Trash, select the items you need, and move them to any collection to restore.

## Browser shows stale data

Sometimes data stored in your browser gets corrupted — especially after browser updates or clearing history. Raindrop.io may show an empty or outdated library even though everything is fine on the server.

**Fix: clear Raindrop.io data in your browser and log in again.**

<Tabs>
  <Tab title="Chrome / Edge / Brave">
    <Steps>
      <Step>
        Open [app.raindrop.io](https://app.raindrop.io)
      </Step>

      <Step>
        Open developer console — press `Ctrl+Shift+I` (Windows/Linux) or `Cmd+Option+I` (Mac)
      </Step>

      <Step>
        Go to the **Application** tab, click **Clear site data** (check "Including third-party cookies")
      </Step>

      <Step>
        Refresh the page and log in again
      </Step>
    </Steps>
  </Tab>

  <Tab title="Safari">
    <Steps>
      <Step>
        Open Safari → **Settings** → **Privacy** → **Manage Website Data**
      </Step>

      <Step>
        Search for `raindrop.io`, select it, and click **Remove**
      </Step>

      <Step>
        Refresh the page and log in again
      </Step>
    </Steps>
  </Tab>

  <Tab title="Firefox">
    <Steps>
      <Step>
        Open **Settings** → **Privacy & Security** → **Cookies and Site Data** → **Manage Data**
      </Step>

      <Step>
        Search for `raindrop.io`, select it, and click **Remove All Shown**
      </Step>

      <Step>
        Refresh the page and log in again
      </Step>
    </Steps>
  </Tab>
</Tabs>

## Changes don't sync between devices

Raindrop.io syncs automatically, but if something looks off:

* **Refresh or reopen the app** — close and reopen, or refresh the web page to force a sync
* **Log out and back in** — this resets the local session and pulls fresh data from the server
* **Check that you're using the same account** — open [Account Settings](https://app.raindrop.io/settings/account) on each device and compare the email. If they differ, you're in different accounts
* **Browser bookmarks ≠ Raindrop.io** — Raindrop.io does not sync with your browser's built-in bookmarks. The browser's native "Add bookmark" saves to the browser only — use the [Raindrop.io extension](/install-extension) or app instead

## Restore from a backup

If nothing above helps, you can roll back to a previous state:

<Steps>
  <Step>
    Go to [Settings → Backups](https://app.raindrop.io/settings/backups)
  </Step>

  <Step>
    Pick a backup from before the issue occurred and download it
  </Step>

  <Step>
    Go to [Import](https://app.raindrop.io/settings/import) and upload the file
  </Step>
</Steps>

<Note>Automatic daily backups require a [Pro plan](/premium-features). If you don't have one, check if you've ever created a manual backup on the same page.</Note>

## Still missing?

Contact us at [info@raindrop.io](mailto:info@raindrop.io) — we keep server-side backups and can help recover your data.